refund policy

 Refund Policy:

At eNZymecoffee, we stand by the quality and satisfaction of our products. In compliance with the New Zealand Consumer Guarantees Act, we are committed to ensuring your rights as a consumer. If, for any reason, you are not completely satisfied with your purchase, we are pleased to offer the following refund policy:

Consumer Guarantees: We guarantee that our products will be of acceptable quality, fit for their intended purpose, and match their description. If you believe that your purchase does not meet these guarantees, please contact us within a reasonable time frame.

Refunds: If a refund is deemed necessary, we will provide a full refund of the purchase price in the original form of payment, including any applicable shipping charges. Alternatively, we may offer a replacement product of equal value, subject to your preference and product availability.

Proof of Purchase: To initiate a refund, please provide proof of purchase, such as a receipt or order confirmation. This helps us verify the transaction and process your refund more efficiently.

Timeframe: Refund requests must be made within a reasonable timeframe from the date of purchase. The specific timeframe will depend on the nature of the issue and the applicable consumer guarantee.

Return of Goods: In some cases, we may require the return of the product in question to assess its condition and address the issue appropriately. We will cover any reasonable costs associated with returning the goods.

Exclusions: This refund policy does not cover situations where the issue arises due to misuse, accidental damage, or normal wear and tear. It also does not apply to products that have been altered, modified, or used in a manner inconsistent with their intended purpose.

Contact Us: If you have any questions or concerns regarding our refund policy, or if you wish to initiate a refund request, please reach out to our customer support team. We are here to assist you and ensure your satisfaction.

Please note that this refund policy is in addition to any rights you may have under the New Zealand Consumer Guarantees Act. Our goal is to provide exceptional service and address any issues promptly and fairly to ensure your utmost satisfaction with our products.